Cancellation and Late Policies
Cancellation & Refund Policy
Clinical Appointments
We require 48 hours notice to cancel or reschedule your appointment.
Missed appointments or appointments canceled less than 48 hours notice prior to the appointment time are subject to a cancellation fee equal to the appointment fee.
If you book an appointment within 48 hours of the appointment start time (essentially within our late cancellation period) our 48-hour cancellation policy still stands, and you will be liable for any cancellation fees should you wish to change or cancel that appointment.
If you are unable to attend your appointment because you are sick or in labour, please call or email us to let us know so that we may offer your appointment to someone on our waitlist.
Please note: you are not able to claim missed appointment charges under your extended health benefits.
All clinical services must be paid for at the time of service and no refunds are available for clinical services.
For inclement weather during the winter months, we follow the Toronto District School Board and York Region District School Board updates regarding transportation for weather. We will waive our cancellation fee should buses or schools be closed.
Please note: we do not accept cancellation requests by text message. Cancellations are accepted only by phone at 416.960.5656/905.427.1166 or email to hello@oonacares.com
Yoga Classes
Yoga classes may be canceled or rescheduled until 6 hours prior to the class start time. We will not issue a refund or credit for a missed class or for any unused portions of multi class passes or unlimited class passes.
With respect to unlimited yoga passes, please note that we still require 6 hours’ notice to cancel your spot in the class. If you do not provide 6 hours’ notice, you will be charged the drop-in yoga rate for your missed class.
Please note: we do not accept cancellation requests by text message.
Studio refund policy: All Classes and workshops are non-refundable.
All of our classes and workshops are non-refundable. Workshop cancellations made more than 2 weeks prior to the start of the class/workshop will be credited in full to your account. Cancellations made less than 2 weeks or after class has started will not be credited.
Changes such as switching into another class or workshop may be made without penalty if the change is requested 2 weeks or longer, prior to the commencement of the workshop.
Unused yoga class passes may not be transferred to another studio class. For clarity, if you purchase a 5 or 10-class or an unlimited yoga class pass, no credit will be given for any unused portions of that pass, or for any unused classes in a multi-class pass. Please consider this carefully when purchasing your yoga class passes.
No make-up classes are offered for our multi-week workshops, except in very rare circumstances.
In the event that a class or workshop is canceled, registered students are eligible for a refund or may select an alternative and equally priced class or workshop option.
On occasion, teachers may be substituted at short notice; in such cases the cancellation policy still applies.
Please note: we do not accept cancellation requests by text message.
All retail purchases are final sale only.
There’s no exception to our Cancellation Policy. Thank you for your understanding!
Late Policy
We understand that life happens! Traffic, work commitments, diaper blow-outs, crying babies and life can get in the way of getting somewhere on time. However, out of respect for everyone’s time, we do ask that you arrive on time for your clinical appointments, and in-person classes and workshops. All of our appointments start and end on time – appointments will not be extended to account for lateness.
If you arrive late for your appointment and there’s 10 minutes or less left in the appointment, you will not be treated. It will be considered a no-show/late cancel, and you will subject to the cancellation fee as stated in our cancellation policy.
If you’re more than 5 minutes late for an in-person yoga class, we will not be able to accommodate you in the class.
We thank you for your understanding, for honouring our policy, and for respecting everyone’s time.
